Privacy Policy

This Privacy Policy explains how Coach Apex collects, uses, and protects your information when you use our platform.

1. Information We Collect

We collect information you provide directly, including account details, profile content, and messages sent through the platform. Messages are processed and stored only to enable communication between users.

We do not monitor or access message content except as required to maintain platform integrity, comply with legal obligations, or investigate violations of our terms.

2. How We Use Information

We use your information to operate the platform, connect players and coaches, process subscriptions, and improve our services. We do not sell your personal data.

3. Authentication & Cookies

Coach Apex uses secure, HttpOnly cookies to manage authenticated sessions. We implement CSRF protection and do not expose authentication tokens to client-side storage.

4. Payments

Payments are processed by Stripe. Coach Apex does not store full payment card details. Stripe may collect and process payment information in accordance with their own privacy policy.

5. Data Storage & Security

Data is stored using secure infrastructure and access controls. We take reasonable measures to protect your information, but no system can be guaranteed completely secure.

6. Data Sharing

We only share data when necessary to operate the platform (for example, with payment processors) or when required by law. Public profile information may be visible to other users.

7. Your Rights

You can update or delete your account information at any time. You may also contact us to request access to or removal of your data, subject to legal obligations.

8. Changes to This Policy

We may update this Privacy Policy as the platform evolves. Continued use of Coach Apex after updates constitutes acceptance of the revised policy.

For questions about this Privacy Policy, contact support@coachapex.ca.
Privacy Policy - Coach Apex